Fire Protection Specialist – Sacramento, CA

We are seeking a Fire Protection Specialist to join our inside sales team in Sacramento, CA. This role is responsible for supporting outside sales representatives, processing customer orders, managing inventory, and building strong customer relationships. The ideal candidate will have in-depth knowledge of fire protection products, excellent communication skills, and the ability to collaborate effectively across departments. This position offers the opportunity to drive sales while delivering expert product support and service.

As an Inside Salesperson for Fire Protection, you will have a diverse range of responsibilities, including.

• Collaborate with Fire Protection Outside Sales representatives to understand customer requirements and recommend fire protection solutions.
• Deliver exceptional service by preparing accurate quotes and addressing sales inquiries promptly.
• Serve as the primary contact for customer inquiries, resolving concerns professionally and efficiently.
• Foster strong client relationships, ensuring satisfaction and identifying opportunities for increased engagement.
• Maintain accurate sales records and manage administrative tasks associated with customer accounts.
• Process and manage customer orders, ensuring accuracy and timely delivery.
• Coordinate with warehouse and logistics teams to optimize order fulfillment processes.
• Handle returns and exchanges in accordance with company policies.
• Conduct weekly cycle counts to monitor inventory levels and address discrepancies.
• Take ownership of Fire Protection product inventory, ensuring accurate stock levels and efficient restocking.
• Stay informed about product specifications, applications, and industry developments.
• Participate in vendor training and internal educational programs to enhance product knowledge.
• Respond to customer inquiries via phone, email, or in-person interactions with professionalism and technical expertise.
• Provide detailed product information, recommendations, and troubleshooting assistance.
• Assist customers with fire fabrication orders and related service needs.
• Share feedback and insights from customer interactions to inform product strategies and service improvements.
• Participate in joint sales calls and cross-departmental initiatives to achieve company objectives.

• High school diploma or equivalent preferred; combination of education and experience considered.

• Minimum 2 years of experience in customer service, order management, or a related field.

• Knowledge of product handling, order processing, and inventory management.

• Proficiency in Microsoft Office, especially Excel for tracking orders and generating reports.

• Strong attention to detail and accuracy in processing orders and maintaining records.

• Excellent oral and written communication skills to interact with customers and internal teams.

• Ability to collaborate effectively with internal teams and vendors to resolve issues promptly.

• Experience with inventory management, product returns, and exchanges.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

• Ability to work independently and handle complex situations in a fast-paced environment.

• Familiarity with order management systems (OMS) and RF devices for inventory tracking.

• Previous experience in the plumbing or Fire Protection industry is a plus.

• Proven track record of building customer relationships and delivering exceptional service.

• Ability to contribute to the development and improvement of customer service processes.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

NO

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR at (844)-393-7172.